Where do you deliver?
We currently offer shipping to customers in Australia and New Zealand.
For our New Zealand customers - Please note that we unfortunately cannot ship beds and some bowls. The details section of the product page will let you know if we cannot ship that specific product.
How much is postage?Australia-
We know how much you hate paying for shipping. That's why, shipping on all orders over $50 is free throughout Australia! Flat-rate shipping cost of $6.95 applies to orders under $50.
For orders over $100AUD, shipping is free! Flat-rate shipping cost of $16.95AUD applies to orders under $100AUD.
How long until I get my order?
Processing takes 1 to 2 business days. After processing, please allow 3-5 days for postage depending on where you live in Australia. Orders to WA will normally take 6-8 working days. International orders will take longer than this to deliver. Please note, these timeframes are just estimates. We want you to enjoy your new product as soon as possible, but sometimes there can be delays with the postman.
I have changed my mind about my order. How do I return it?
Sometimes things just don’t work out- we understand! Online purchases of new, unused items can be returned for a refund within fourteen days of purchase. Check out our shipping and returns page for more info.
My order is damaged or not what I ordered.
We're so sorry to hear this! Please email us at firstname.lastname@example.org with your order number so we can get this straightened out as soon as possible.
I need to change my order - what do I do?
Send us an email at email@example.com with your order number and requested changes and we’ll see what we can do to make the change happen for you.
I subscribed to the Fur Tribe but haven't received my Discount Code
Please be sure to check your emails including your spam/junk folder for an email from us with your discount code. If you can't find it, please email us at firstname.lastname@example.org and we can send you your code so you don't miss out on your discount!
I’m an influencer – can we collaborate?
Shoot us an email at email@example.com or a DM on Instagram and we'll take it from there.
I would love Topdog Boutique to stock my products. How do I enquire?
We would love to hear from you if you think your products would suit our boutique. Reach out by emailing us at firstname.lastname@example.org